At Tampa Air Duct Cleaning, we are committed to keeping your personal information safe and secure. This Privacy Policy explains how we collect, use, store, and protect the information we collect from you when you visit our website or use our services. By visiting our website or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect both personal and non-personal information when you interact with our website or request services. This information helps us give you the best possible experience and service.
Personal Information
Personal information means any data that can be used to identify you. We collect the following types of personal information:
Contact Information: Your name, email address, phone number, mailing address, and billing address.
Service Information: Information about the air duct cleaning services you ask for, including details about your property (like the number of systems to clean, property size, etc.), and any other service details you give us.
Payment Information: We may collect your credit card or other payment details to process payments for our services. This information is securely processed by trusted third-party payment processors.
Non-Personal Information
Non-personal information is information that can’t be used to directly identify you. This includes:
Technical Information: Information about your device and internet connection, like your IP address, browser type, operating system, and the pages you visit on our website.
Usage Data: Information about how you use our website, such as how long you spend on the site, the links you click, and the features you use. This information helps us improve our website and services.
How We Use Your Information
We collect and use your information for the following purposes:
Providing Services: To offer the air duct cleaning services you request, including scheduling, confirming appointments, and giving updates or changes about the service.
Customer Support: To answer your questions, help with complaints, or provide assistance about our services.
Payment Processing: To process payments for the services we provide, including billing and invoicing.
Marketing and Communications: To send you marketing materials, like promotions, discounts, and news about new services. You can choose to stop receiving these communications anytime.
Website Improvement: To improve how our website works, fix problems, and make the website better for you by showing you personalized content and features.
Legal Compliance: To meet legal requirements, resolve disputes, and enforce agreements, like for regulatory or auditing purposes.
How We Protect Your Information
We take the security of your personal information very seriously. We use industry-standard security measures to protect your information when it’s being sent and when it’s stored. These measures include encryption, firewalls, and secure servers.
However, no method of online transmission or storage is 100% secure, so we can’t guarantee absolute protection. If you have any concerns about the security of your information, please contact us.
Sharing Your Information
We are committed to protecting your personal information. We don’t sell, trade, or rent your personal information to anyone. However, we may share your information in the following cases:
Service Providers: We may share your information with trusted companies that help us operate our website, process payments, or provide the services you request. These companies are required to keep your information confidential and only use it for the services we ask them to perform.
Legal Requirements: We may need to share your information if required by law, to follow legal processes (like a subpoena), or in response to a government request.
Business Transfers: If our business is sold, merged, or transferred, your personal information might be transferred as part of the deal. We will let you know if this happens via email or a notice on our website.
Protection of Rights: We may need to share your information to protect our rights, property, or safety, or to protect the rights of others as allowed by law.
Cookies and Tracking Technologies
Our website may use “cookies” and other tracking technologies to improve your experience and personalize the website for you. Cookies are small text files that are stored on your device when you visit a website.
We use cookies for the following reasons:
Performance and Analytics: To see how visitors use our website and track website traffic.
Functionality: To remember your settings, such as your language or region, so we can give you a more personalized experience.
Advertising: To show you ads that are more relevant to your interests based on your activity on our website.
You can manage cookies through your browser settings. Most browsers let you block cookies or get a warning when they are being sent. But if you block cookies, some parts of our website may not work properly.
Third-Party Websites
Our website may have links to other websites that we don’t operate. We are not responsible for how those websites collect and use your information. When you leave our website, we encourage you to read the privacy policy of any other website you visit.
Your Rights and Choices
You have certain rights when it comes to your personal information. These include:
Access and Correction: You can ask us to show you the personal information we have about you and ask us to correct any mistakes.
Opt-Out of Marketing: If you no longer want to receive marketing messages from us, you can opt-out by clicking the “unsubscribe” link in our emails or by contacting us directly.
Data Deletion: You can ask us to delete your personal information, unless we need to keep it for legal reasons.
Data Portability: In certain cases, you can ask us for a copy of your personal information in a commonly used format.
To exercise any of these rights, please contact us using the contact details at the end of this Privacy Policy.
Children’s Privacy
Our services are not meant for children under the age of 18, and we don’t knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information. If you think we may have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make updates, we will change the “Effective Date” at the top of this page. We encourage you to check this page regularly to stay informed about how we protect your information.
